Privacy Policy | Elefloor

Disclaimer: The content on this page is provided for general informational purposes and does not constitute legal advice. It is based on common industry practices for B2B manufacturing websites. We strongly recommend having this content reviewed by a qualified legal professional to ensure compliance with applicable laws and regulations in your jurisdiction.

What Data We Collect

Data You Provide Directly

When you contact us through our website

Name
Email address
Phone number
Company name
Message content
Including product specifications, volume requirements, or project details you share

Data Collected Automatically

When you visit our site

IP address and approximate geographic location
Browser type and operating system
Pages visited, time spent, and referring URL
Cookies and similar tracking identifiers (see the Cookies section below)

We do not collect payment information through this website. Elefloor is a B2B manufacturer — we do not operate an online store or process transactions on-site.

How We Use Your Data

Your data serves one primary purpose: responding to your business inquiry and providing the information or quotation you requested.

Respond to Inquiries

Reply to contact form and RFQ submissions promptly and accurately.

Prepare Quotations

Prepare pricing, product recommendations, and sample arrangements based on your requirements.

Follow Up on Discussions

Follow up on ongoing business discussions you have initiated with our team.

Improve Website Experience

Improve website functionality and user experience through aggregated analytics data.

Legal Compliance

Comply with applicable legal obligations as required by law.

No Unsolicited Marketing

We do not use your contact information for unsolicited marketing campaigns. If you submit an inquiry about SPC flooring, you'll hear back about SPC flooring — not promotional newsletters you didn't ask for.

Data Sharing

Data Sharing and Third Parties

Elefloor does not sell, rent, or trade your personal data to third parties.

We may share your data with a limited number of service providers who help us operate this website and respond to inquiries. These providers process data on our behalf and are contractually required to protect it. They do not use your data for their own marketing purposes.

Service Providers We Work With

Website Hosting Providers

Store and serve our site infrastructure. Data is held within their secured environments under contractual data protection obligations.
Analytics Services

Such as Google Analytics — help us understand how visitors use the site. Usage data is aggregated and used solely to improve our service.
Email Service Providers

Deliver our responses to your inquiries. They handle message routing only and are not permitted to use your contact details for independent outreach.

Our Commitment

All third-party providers are bound by contract to protect your data and are prohibited from using it for their own marketing purposes.

We do not sell, rent, or trade your personal data. Period.

Legal Disclosure

We may also disclose your data if required by law or to protect our legal rights. Such disclosures are limited to what is strictly necessary and made only when legally compelled.

Data Retention

We retain inquiry data for the duration of our business relationship and a reasonable period afterward.

Active Business Relationships

B2B manufacturing relationships often span years — repeat orders, reorders of existing SKUs, and ongoing product development mean your project details and communication history remain relevant over time. We retain this data for the full duration of our business relationship and a reasonable period afterward.

Deletion Requests

If you have no active business relationship with us and request deletion, we will remove your personal data within 30 days, except where retention is required by law or for legitimate record-keeping purposes.

Retention at a Glance

Active Partners & Clients

Retained for the full duration of the relationship plus a reasonable period for continuity — covering repeat orders, SKU reorders, and product development history.

Deletion Upon Request

Removed within 30 days for contacts with no active business relationship, subject to legal or record-keeping obligations.

Legal & Record-Keeping Exceptions

Certain data may be retained beyond the standard period where required by applicable law or for legitimate business record-keeping purposes.

Your Privacy Rights

Your Rights

We respect your control over your personal data. The following rights apply to all visitors, regardless of location.

Access

Request a copy of the personal data we hold about you at any time.

Correct

Ask us to update or correct inaccurate or incomplete data we hold about you.

Delete

Request deletion of your personal data, subject to any legal retention requirements that apply.

Object or Restrict

Object to or request restriction of certain processing activities involving your data.

Withdraw Consent

Where processing is based on your consent, you may withdraw that consent at any time.

GDPR Coverage

For visitors in the European Economic Area, these rights are provided under the General Data Protection Regulation (GDPR). Regardless of your location, we extend these rights to all visitors as a matter of good practice.

Exercise Your Rights

To exercise any of these rights, contact us at sales@eleflooring.com. We will respond to your request within 30 days.

Cookie Usage

Cookies

Our website uses cookies — small text files stored on your device — to support core functionality and improve the site experience.

Functional Cookies

Remember your language preference and form inputs during a session so you don't have to re-enter information.

In use

Analytics Cookies

Track aggregate visitor behavior — pages viewed, session duration — to help us improve the site. May be set by third-party providers such as Google Analytics.

In use

Advertising Cookies

Retargeting and advertising cookies used to track visitors across sites for ad delivery purposes.

Not used

Managing Cookies

Most browsers allow you to manage or block cookies through their settings. Disabling cookies may affect some website functionality, but you will still be able to browse product information and contact us.

Data Protection

Data Security

Technical & Organizational Measures

We take reasonable technical and organizational measures to protect your personal data from unauthorized access, loss, or misuse.

Secure server infrastructure designed to limit exposure to unauthorized parties
Access controls limiting data access to authorized personnel only
Encrypted data transmission (HTTPS) across our website

Important Limitation

No method of electronic transmission or storage is completely secure. While we work to protect your data, we cannot guarantee absolute security.

If you have concerns about the security of your data or believe your information may have been compromised, please contact us promptly so we can investigate and respond appropriately.

Global Operations

International Data Transfers

Elefloor operates production facilities in China and Thailand and serves buyers across North America, Europe, Southeast Asia, Oceania, and the Middle East. Your data may be transferred to and processed in countries outside your own jurisdiction.

Production Facilities

Manufacturing operations based in China and Thailand, where data related to your inquiry and order may be processed by our production and logistics teams.

Markets Served

We serve B2B buyers across North America, Europe, Southeast Asia, Oceania, and the Middle East — meaning data may cross multiple jurisdictions in the course of normal business.

Adequate Protection

Where international transfers occur, we take steps to ensure your data receives an adequate level of protection consistent with applicable data protection laws.

By submitting an inquiry or engaging with Elefloor's services, you acknowledge that your personal data may be transferred internationally as described above. If you have questions about how your data is handled across jurisdictions, please contact us directly.

Policy Updates

Changes to This Policy

We may update this privacy policy from time to time to reflect changes in our practices or applicable regulations. When we make changes, we will update the "last updated" date at the bottom of this page. We encourage you to review this policy periodically.

Get in Touch

Contact Us for Privacy Concerns

If you have questions about this privacy policy or wish to exercise your data rights, reach us through any of the channels below.

Email

Send us your privacy questions

sales@eleflooring.com

Phone

Speak with our team directly

+66 82 145 1999

Message us on WhatsApp

+66 82 145 1999

China Production Hub

Manufacturing & Operations

No. 57 Cuirong Road, Henglin Town
Changzhou City, Jiangsu Province
China

Thailand Production Hub

Regional Operations

466/8 Moo 2, Tumbon Tasit
Pluak Daeng District
Rayong 21140, Thailand

Elefloor Co., Ltd. — Last updated: April 30, 2026