We respond within 24 hours on business days — no obligation, no pressure, just straight answers from the factory floor.
We keep multiple channels open because we know your preferred way of working isn't the same as the next buyer's. Pick whichever is fastest for you.
General inquiries, spec sheets, pricing requests, or anything that benefits from a paper trail. We monitor this inbox across time zones.
sales@eleflooring.comFor real-time conversations — product questions, order status, or when you'd rather talk through requirements than type them out. WhatsApp is usually the quickest way to reach our sales team directly.
+66 82 145 1999Both facilities welcome factory visits. Let us know your dates and we'll arrange a production floor walkthrough and sample review.
Two production hubs
No. 57 Cuirong Road, Henglin Town
Changzhou City, Jiangsu Province, China
Approximately 90 minutes from Shanghai Pudong International Airport — most buyers combine a factory visit with other sourcing stops in the region.
466/8 Moo 2, Tumbon Tasit
Pluak Daeng District, Rayong 21140, Thailand
Approximately 75 minutes from Bangkok Suvarnabhumi Airport — most buyers combine a factory visit with other sourcing stops in the region.
If you prefer to put your requirements in writing, use the form below. The more detail you include, the more useful our first response will be — but even a short note gets the conversation started.
If you're exploring and don't have specifics yet, that's fine too.
Response within 24 hours
On business days. We monitor our inbox across time zones so you're not waiting on a single region's business hours.
No call centers. No generic support queues. Here's exactly how your inquiry moves from first contact to production.
Your inquiry reaches our export sales team within hours. We route it to the person who handles your destination market — not a generalist, not a queue.
You'll receive a direct reply addressing your questions, with relevant spec sheets, pricing guidance, or sample options attached — not a templated acknowledgment.
From there, we move at your pace — whether that's a quick sample shipment, a detailed OEM quotation, or a factory visit schedule. One contact person manages your order from first reply through production and shipment.
The person who replies to your first email is the same person who manages your order through production and shipment. No handoffs. No re-explaining your requirements.
Submit an RFQYou don't need to figure out which factory to contact. Our sales team coordinates across both facilities so your order gets routed to whichever hub best fits your requirements.
Primary manufacturing facility with established export logistics for global distribution. Optimized for high-volume programs and established décor lines.
Southeast Asia facility supporting origin-flexible sourcing requirements. Routing decisions are based on product availability, shipping route, and origin requirements — handled by your contact, not by you.
Regardless of which factory floor your order runs on, you deal with a single point of contact. The routing decision is ours to manage — your job is to specify what you need.
Whether you need 1,000 sqm to test a new décor in your market or a multi-container program for ongoing distribution, the capacity is there. The production standard is identical from either facility — same calender lines, same QC process, same output spec.
If you already know your product specs, quantities, and target pricing, our Request a Quote page lets you submit structured requirements for a faster, more detailed quotation. We'll come back with line-item pricing, sample timelines, and production scheduling.
Thickness, wear layer, surface finish, core type, and dimensions — submit everything in one structured form.
Include your target MOQ and price range so we can return line-item pricing that fits your margin requirements.
We'll confirm sample lead times and production scheduling alongside your quotation so you can plan with confidence.